Retail Store Supervisor – Customer Experience Lead

BOYLE Sports; St Helens; Sur place; GBP 20 000 - 26 000; Plein temps

Résumé du poste

Boyle Sports in St Helens seeks an Assistant Manager to lead the shop team in the absence of the Shop Manager. You will oversee daily operations, provide outstanding customer service, handle bets and cash, and ensure high presentation standards throughout the shift.

You'll open/close the shop, guide the team, and drive the performance of the store while promoting the Boyle Sports brand and multi-channel journey. Previous supervisory retail experience is preferred.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communicator with the ability to provide clear guidance and feedback to others.
• Customer service focused.
• Ambitious and driven to progress within the company.
• 1 year Assistant Manager/Supervisor Retail experience preferred.

Responsabilités

• Support the Shop Manager with day-to-day running of the shop and team.
• Lead from the front in managing the operation and running of the Shop and team.
• Open and close the shop; manage cash and the Shop Team.
• Ensure shop presentation standards and customer experience.
• Communicate clearly and encourage ideas for improvement.
• Deliver outstanding customer service and multi-channel engagement.

Connaissances

Team leadership

Communication

Customer service

Problem solving

Relationship building

Adaptability

Integrity

Decision making

Time management

Ambition

Description du poste

Boyle Sports in St Helens seeks an Assistant Manager to lead the shop team in the absence of the Shop Manager. You will oversee daily operations, provide outstanding customer service, handle bets and cash, and ensure high presentation standards throughout the shift.

You'll open/close the shop, guide the team, and drive the performance of the store while promoting the Boyle Sports brand and multi-channel journey. Previous supervisory retail experience is preferred.