Retail Shop Leader — Assistant Manager

BOYLE Sports; West Bromwich; Sur place; GBP 22 000 - 29 000; Plein temps

Résumé du poste

BOYLE Sports in Bristol Staple Hill is seeking an Assistant Manager to lead the shop and team in the Shop Manager's absence. You will open/close the shop, manage staff, handle cash and EPOS transactions, and ensure outstanding customer service across all channels.

You will promote the brand, support multi-channel betting, and maintain high store standards while driving sales and a great customer experience. Full training provided for betting-related knowledge.

Qualifications

• Ability to confidently lead a team and inspire others.
• Build excellent working relationships with colleagues and customers.
• Communicate clearly and provide guidance to team and customers.
• Adapt to different situations and lead from the front with new ideas.
• Problem solve and think creatively to improve shop operations.
• Energetic with drive to develop themselves and others.
• Customer service focused and able to deliver outstanding experience.
• Interest in sporting events and betting to engage customers.

Responsabilités

• Lead the Shop in the absence of the Shop Manager and manage the Shop team.
• Open and close the shop and oversee daily operations.
• Cash management procedures and EPOS/terminal transactions.
• Guide and develop the Shop Team; ensure presentation standards.
• Promote brand and multi-channel/digital betting journey.
• Ensure compliance with operational procedures and social responsibility duties.
• Deliver outstanding customer experience and support betting activities.

Connaissances

Team leadership

Customer service

Communication

Relationship building

Adaptability

Problem solving

Attention to detail

Sales/upselling

Description du poste

BOYLE Sports in Bristol Staple Hill is seeking an Assistant Manager to lead the shop and team in the Shop Manager's absence. You will open/close the shop, manage staff, handle cash and EPOS transactions, and ensure outstanding customer service across all channels.

You will promote the brand, support multi-channel betting, and maintain high store standards while driving sales and a great customer experience. Full training provided for betting-related knowledge.