Retail Shop Lead - Betting & Customer Experience

BOYLE Sports; Wetherby; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Boyle Sports in Wetherby is seeking an Assistant Manager to lead the shop and team in the Shop Manager's absence, ensuring smooth operation, great customer service and accurate betting handling.

You will open and close the shop, supervise staff, manage cash, and uphold presentation standards while promoting the brand and multichannel journey.

This role suits a proactive leader with excellent communication and a passion for sport and betting.

Qualifications

• Lead and inspire a team to deliver excellent customer service.
• Build and maintain strong working relationships with colleagues and customers.
• Communicate clearly, provide guidance, and model integrity under pressure.

Responsabilités

• Support the Shop Manager with day-to-day shop operations and team management.
• Lead from the front in opening/closing the shop and supervising staff.
• Oversee cash handling procedures and time and attendance processes.
• Ensure shop presentation standards and brand adherence are maintained.
• Deliver outstanding customer experience and educate the team on betting procedures.

Connaissances

Team leadership

Relationship building

Integrity

Clear communication

Adaptability

Problem solving

Customer service

People skills

Sports industry knowledge

Ambition

Brand promotion

Description du poste

Boyle Sports in Wetherby is seeking an Assistant Manager to lead the shop and team in the Shop Manager's absence, ensuring smooth operation, great customer service and accurate betting handling.

You will open and close the shop, supervise staff, manage cash, and uphold presentation standards while promoting the brand and multichannel journey.

This role suits a proactive leader with excellent communication and a passion for sport and betting.