Betting Shop Team Lead - Customer Experience & Operations

BoyleSports; Tees Valley; Remote; GBP 21,000 - 25,000; Full time

Job summary

BoyleSports is recruiting an Assistant Manager for our Stanley shop. You will support the Shop Manager, run daily operations, and lead the team to maintain high standards of service.

You will handle opening/closing, cash procedures, and multi-channel betting transactions while delivering an outstanding customer experience. With a focus on leadership and strong communication, you will promote BoyleSports brand, drive results, and motivate staff to achieve targets in a fast-paced betting

Qualifications

• 1 year Assistant Manager/Supervisor Retail experience.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.

Responsibilities

• Lead the shop and team in the absence of the Shop Manager.
• Open and close the shop and manage cash procedures.
• Deliver outstanding customer experience across channels.
• Accept bets and process transactions via terminals and EPOS.
• Act as Brand Ambassador and promote multi-channel journey.
• Ensure shop adheres to security and operational procedures.

Skills

Lead a team

Customer service

Communication

Problem solving

Retail operations

Cash handling

Brand ambassador

Tools

EPOS System

Job description

BoyleSports is recruiting an Assistant Manager for our Stanley shop. You will support the Shop Manager, run daily operations, and lead the team to maintain high standards of service.

You will handle opening/closing, cash procedures, and multi-channel betting transactions while delivering an outstanding customer experience. With a focus on leadership and strong communication, you will promote BoyleSports brand, drive results, and motivate staff to achieve targets in a fast-paced betting