Retail Store Manager – Watchfield

Prospect Hospice; Ashbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Prospect Hospice is launching a Watchfield shop and seeks an experienced Retail Store Manager to lead from day one, building a welcoming community hub while generating income for hospice care.

You’ll recruit and develop volunteers and an Assistant Store Manager, drive sales, cash handling, and Gift Aid income, and create an attractive, compliant store that strengthens ties with the local community. 37.5 hours, weekends.

Qualifications

• Proven retail management experience.
• Experience leading volunteers.
• Strong customer focus and sales ability.
• Willingness to work weekends and Bank Holidays.
• Full UK driving licence.

Responsibilities

• Lead the day-to-day operation of the store.
• Drive sales, profitability and Gift Aid income.
• Recruit, develop and support volunteers and the Assistant Store Manager.
• Create an attractive, well-merchandised shopping environment.
• Manage stock, cash handling and store compliance.
• Build strong relationships within the local community to encourage donations and support.

Skills

Store management

Leadership

Customer service

Sales & targets

Volunteer coordination

Community engagement

Stock management

Education

Experience in charity retail

Tools

Cash handling

Merchandising

POS systems

Job description

Lead a brand-new store. Build a thriving community hub. Help fund outstanding hospice care.

We're looking for an experienced and motivated Retail Store Manager to launch and lead our new Watchfield shop. This is a unique opportunity to shape a store from day one, building a welcoming space for customers, volunteers and supporters while generating vital income for Prospect Hospice. As Store Manager, you'll have the freedom to make your mark. You'll build relationships within the local community, inspire a team of volunteers and colleagues, and create a successful retail destination that helps fund compassionate care for local people and their families.

You'll be responsible for the overall success of the shop, ensuring it delivers an excellent customer experience while achieving ambitious income targets. Working closely with volunteers, supporters and the wider retail team, you'll:

• Lead the day-to-day operation of the store
• Drive sales, profitability and Gift Aid income
• Recruit, develop and support volunteers and your Assistant Store Manager
• Create an attractive, well-merchandised shopping environment
• Manage stock, cash handling and store compliance
• Build strong relationships within the local community to encourage donations and support

Hours:

37.5 hours per week (5 days from 7, Monday–Sunday, including weekends and Bank Holidays)

About you

You’ll be a confident retail leader who enjoys working with people and delivering results. You might already be managing a charity shop, or you may have gained your experience in a commercial retail environment and be looking for a role with greater purpose.

We're particularly interested in someone who:

• Has proven experience as a Retail Manager / Store Manager (charity retail experience desirable)
• Strong leadership skills with a positive, people-focused approach
• Can motivate and develop a team
• Is commercially aware and customer focused
• Enjoys building relationships and engaging with the community
• Is organised, proactive and able to manage competing priorities
• Holds a full UK driving licence and is willing to support other shops

This is an active role involving regular lifting and moving of stock and extended periods on your feet. Manual handling training will be provided. We welcome applications from all candidates and will consider reasonable adjustments where possible; however, the essential duties require the ability to carry out ongoing physical activity.

For more information please contact Rachael Daniel, Retail Area Manager on .

TPBN1_UKTJ