Retail Store Manager: Lead Teams & Deliver Great Service

EE RETAIL; Basingstoke; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Commission & incentives

Private Healthcare (optional)

Dental coverage (optional)

Season Ticket Travel Loan

Volunteering days

Staff discounts on EE/BT products

Career development

Job summary

EE RETAIL is seeking a Retail Store Manager in Basingstoke to lead a large team, drive revenue, and deliver an outstanding customer experience. You’ll coach staff, set clear objectives, and collaborate with stakeholders to implement the store strategy.

You will guide daily operations, manage KPIs, and create a welcoming, high-performance environment that motivates teams and delights customers. EE values development and offers a structured LEAD Academy pathway.

Qualifications

• Experience leading large teams in a retail environment.
• Proven track record of achieving sales and KPI targets.
• Customer-focused mindset with coaching skills.

Responsibilities

• Lead store team to deliver revenue targets and exceptional customer experience.
• Align store operations with company strategy and stakeholder expectations.
• Foster high-performance culture and develop staff through coaching.

Skills

Leadership

Retail management

Customer service

Tools

Point of Sale systems

Job description

EE RETAIL is seeking a Retail Store Manager in Basingstoke to lead a large team, drive revenue, and deliver an outstanding customer experience. You’ll coach staff, set clear objectives, and collaborate with stakeholders to implement the store strategy.

You will guide daily operations, manage KPIs, and create a welcoming, high-performance environment that motivates teams and delights customers. EE values development and offers a structured LEAD Academy pathway.