Senior Retail Leader: Inspire Teams & Elevate Experience

BT Group; Horsham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on EE & BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare (optional)

Dental (optional)

Uncapped commission

Job summary

BT Group's EE shop in Horsham is seeking a Senior Retail Advisor to lead by example on the shop floor, guiding customers to the best mobile, broadband and EE solutions while training and supporting teammates. The role emphasizes leadership, resilience, and delivering outstanding customer experiences.

You'll influence daily store operations, step in for managers when needed, and contribute to a positive, high-energy team environment. A focus on growth and adaptability drives success in this role.

Responsibilities

• Lead customer experiences and match customers with the right solutions.
• Step in to lead when the Store Manager and Assistant Manager are away.
• Help keep the store running smoothly and create a positive environment for customers and colleagues.

Job description

BT Group's EE shop in Horsham is seeking a Senior Retail Advisor to lead by example on the shop floor, guiding customers to the best mobile, broadband and EE solutions while training and supporting teammates. The role emphasizes leadership, resilience, and delivering outstanding customer experiences.

You'll influence daily store operations, step in for managers when needed, and contribute to a positive, high-energy team environment. A focus on growth and adaptability drives success in this role.