Store Leader

BT Group; Basingstoke; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Commission & incentives

Online GP access

Carer’s leave

Family leave

Product discounts

Career development

Season Ticket Travel Loan

Volunteering days

Private healthcare & dental

Job summary

EE in Basingstoke is seeking a Retail Store Manager to lead a large team in a high-profile store, inspiring performance and coaching talent to achieve outstanding commercial results.

You will drive revenue while delivering excellent customer service, coordinate with stakeholders across the business, and nurture a customer-centric, inclusive environment. The LEAD Academy provides structured leadership development and ongoing support.

Responsibilities

• Lead a team to deliver revenue and an exceptional customer experience.
• Set and execute store strategy with stakeholders across the business.
• Develop and coach store colleagues to drive KPIs.
• Foster a high-performance culture focused on financial and behavioural KPIs.
• Build loyalty by creating memorable customer experiences.

Job description

Store Leader

Job Function: EE Retail

Division: Consumer

Job Location: GBR Basingstoke - EE Shop 4982

Advertised Salary: competetive

Location: Basingstoke

Salary: Competitive

What’s In It for You?

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer’s leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

LEAD Academy - Your Leadership Development

• All successful candidates will complete our LEAD Academy, designed to set you up for success from day one.
• 2-day Launchpad before starting in role
• 12-month structured development pathway
• Option to join an accredited leadership programme
• Personalised feedback and development support for all applicants

A clear, fair, and supportive pathway to help you grow and succeed as a leader.

At EE, we’re building an inclusive workplace where everyone can succeed. We value different perspectives, skills and experiences, and welcome applications from all backgrounds. We’re open to flexible working, including part-time hours, job shares, and other options, and provide emergency time off for dependants as well as generous maternity and paternity leave. Talk to us during the recruitment process and we’ll help find a role that fits your life and your ambitions.

Join us and be part of a team where you can truly make a difference!

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.