Store Leader

EE RETAIL; Horsham; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Commissions & incentives

Online GP for family

Paid carer’s leave

18 weeks full pay family leave

EE/BT product discounts

Career development

Season Ticket Travel Loan

Volunteering days

Private health & dental

Job summary

EE RETAIL in Horsham is seeking a Retail Store Leader to inspire and drive results in a fast-paced, established store. You will coach teams, deliver strong customer experiences, and grow revenue.

Join a team with LEAD Academy, extensive benefits, and flexible options. This is your chance to shape store performance and be a visible leader in the community.

Qualifications

• Experience leading retail teams is desirable.
• Strong customer-service orientation and communication skills.

Responsibilities

• Lead store team to meet individual and store revenue targets while delivering excellent customer experiences.
• Communicate strategy and updates with stakeholders across the business.
• Foster a high‑performance culture focused on financial and behavioural KPIs.
• Lead by example with exceptional customer service to build loyalty among first‑time visitors.

Job description

Content below for Recruitment purposes only

Join Our Team as a Retail Store Leader!

Location: Horsham
Salary: Competitive

What’s In It for You? Below are some of the many benefits we provide here at EE

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer’s leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Store Leader who can inspire and lead with passion in a fast-paced, established store environment. If you have a history of guiding experienced teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Leader, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

LEAD Academy – Your Leadership Development

All successful candidates will complete our LEAD Academy, designed to set you up for success from day one.

• 2-day Launchpadbefore starting in role
• 12-month structured development pathway
• Option to join an accredited leadership programme
• Personalised feedback and development supportfor all applicants

A clear, fair, and supportive pathway to help you grow and succeed as a leader.

At EE, we’re building an inclusive workplace where everyone can succeed. We value different perspectives, skills and experiences, and welcome applications from all backgrounds. We’re open to flexible working, including part-time hours, job shares, and other options, and provide emergency time off for dependants as well as generous maternity and paternity leave. Talk to us during the recruitment process and we’ll help find a role that fits your life and your ambitions.

Join us and be part of a team where you can truly make a difference!

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.