Retail Store Leader - Growth, Ops & Customer Excellence

Billings & Edmonds; Harrow; On-site; GBP 40,000 - 50,000; Full time

Job summary

Billings & Edmonds in Harrow-on-the-Hill is seeking an experienced Senior Store Manager to oversee daily operations, drive sales targets, and deliver exceptional customer service. The role requires hands-on leadership, strong organisational skills, and proven ability to manage a team and inventory in a fast-paced retail environment.

You will develop systems and processes for efficient store operation, support central operations, and engage with schools and suppliers as we expand.

Qualifications

• Proven experience in retail management
• Strong organisational skills with the ability to manage multiple tasks effectively
• Excellent time management skills to prioritise workload efficiently
• Demonstrated ability in team management, including supervising staff and fostering development
• Strong administrative skills for managing reports, budgets, and operational documentation
• A proactive approach to problem-solving with the ability to adapt to changing situations
• Passion for sales with a track record of achieving targets in a retail environment

Responsibilities

• Oversee daily retail operations to ensure efficiency and effectiveness.
• Manage and lead a team of associates, providing guidance and support to enhance performance.
• Develop and implement operational policies and procedures to improve store performance.
• Develop and maintain relationships with our stakeholders, including our client schools and suppliers.
• Oversee inventory management, including stock levels, stock storage, ordering, and loss prevention strategies.
• Analyse sales data to identify trends and opportunities for growth.
• Train staff on product knowledge, sales techniques, and customer service best practices.
• Ensure compliance with health and safety regulations within the store environment.
• Foster a positive work environment that encourages teamwork and collaboration among staff members.
• Engage with customers to resolve any issues or complaints promptly and effectively.

Job description

Billings & Edmonds in Harrow-on-the-Hill is seeking an experienced Senior Store Manager to oversee daily operations, drive sales targets, and deliver exceptional customer service. The role requires hands-on leadership, strong organisational skills, and proven ability to manage a team and inventory in a fast-paced retail environment.

You will develop systems and processes for efficient store operation, support central operations, and engage with schools and suppliers as we expand.