Retail Store Leader — Elevate Service & Growth

Bestway-Group; Poole; On-site; GBP 29,000 - 36,000; Full time

Job summary

Bestway Group in Poole is seeking a Store Manager to lead a company-owned store, drive excellent customer service, and maintain presentation standards in a compliant environment.

You will coach and motivate the team, promote the brand locally, manage shop-floor operations and costs, and build positive community relationships to grow turnover.

The ideal candidate will bring strong leadership, resilience under pressure, and a track record of delivering results through people and process.

Qualifications

• Excellent communication skills and high professional standards.
• Strong decision-making and the ability to lead a team.
• Experience delivering compliant operations and cost control.
• Ability to manage diverse activities and multitask.

Responsibilities

• Coach and develop store team to deliver outstanding service and on-floor interaction.
• Present the store in line with brand standards.
• Resolve issues affecting customer experience promptly and report where needed.
• Communicate positively with colleagues, offering advice and assistance when needed.
• Build relationships with the local community to promote the brand.

Skills

Communication skills

People leadership

Brand presentation

Customer service

Team development

Job description

Bestway Group in Poole is seeking a Store Manager to lead a company-owned store, drive excellent customer service, and maintain presentation standards in a compliant environment.

You will coach and motivate the team, promote the brand locally, manage shop-floor operations and costs, and build positive community relationships to grow turnover.

The ideal candidate will bring strong leadership, resilience under pressure, and a track record of delivering results through people and process.