Retail Store Deputy Manager: Lead Sales & Service

Grafton Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Grafton Group is looking for a Deputy Store Manager in Greater London to support daily store operations. You will lead the team in delivering exceptional customer service and meeting sales targets while maintaining compliance and store presentation.

Essential skills include retail leadership experience, strong problem-solving abilities, and a focus on customer service. This role is crucial for driving performance and supporting the Store Manager in their absence.

Qualifications

• Previous experience in a store leadership or team leader role within a retail environment.
• Strong leadership and people management skills.
• Proven ability to deliver excellent customer service.
• Experience supporting sales growth and achieving store targets.
• Excellent organisational and time management skills.
• Effective communication and interpersonal skills.
• Ability to address and resolve operational and customer issues.
• Experience supporting stock control, deliveries, and inventory processes.
• Understanding of health and safety and trading standards.
• Flexible and able to take responsibility when needed.

Responsibilities

• Motivate the team to exceed store performance targets.
• Engage with customers for outstanding service.
• Lead and develop team members.
• Ensure safety and high standards in store.
• Monitor adherence to processes and legal requirements.
• Stay up to date with products and services.
• Support stock control and inventory management.
• Communicate effectively within the team.
• Address operational issues promptly.

Skills

Retail Experience

Leadership

Customer Service

Sales Focus

Organisation

Communication

Problem Solving

Stock Management

Compliance

Adaptability

Flexibility

Job description

Grafton Group is looking for a Deputy Store Manager in Greater London to support daily store operations. You will lead the team in delivering exceptional customer service and meeting sales targets while maintaining compliance and store presentation.

Essential skills include retail leadership experience, strong problem-solving abilities, and a focus on customer service. This role is crucial for driving performance and supporting the Store Manager in their absence.