Store Leader: Elevate Service & Sales Performance

Grafton Group; London Borough of Hackney; Remote; GBP 38,000 - 52,000; Full time

Job summary

Grafton Group is seeking a Store Manager in London to lead all aspects of store operations, drive sales, and deliver exceptional customer service. You will manage a team, optimise stock and presentation, and ensure compliance with health and safety standards.

The role requires strong leadership, commercial awareness, and a flexible approach to shift patterns. You will be responsible for achieving business targets, developing staff, and representing the brand in the local community while

Qualifications

• Retail management experience in a store manager or leadership role
• Strong leadership and people management skills
• Proven track record of delivering excellent customer service
• Experience driving sales performance and achieving targets
• Excellent organisational and time management skills for store operations and rotas
• Effective communication and interpersonal skills for working with teams and customers

Responsibilities

• Lead, motivate, and develop the store team to deliver excellent customer service and achieve sales targets.
• Drive store sales and profitability by monitoring performance and implementing sales initiatives.
• Ensure a high standard of customer service, handle queries and resolve complaints effectively.
• Recruit, train, and support colleagues, conduct performance reviews and identify development opportunities.
• Maintain high standards of store presentation, merchandising, and cleanliness in line with company guidelines.
• Oversee stock control, ordering, deliveries, and inventory accuracy to minimise losses and ensure product availability.

Skills

Store leadership

People management

Customer service

Sales focus

Organisation

Communication

Job description

Grafton Group is seeking a Store Manager in London to lead all aspects of store operations, drive sales, and deliver exceptional customer service. You will manage a team, optimise stock and presentation, and ensure compliance with health and safety standards.

The role requires strong leadership, commercial awareness, and a flexible approach to shift patterns. You will be responsible for achieving business targets, developing staff, and representing the brand in the local community while