Retail Store Colleague: Elevate Customer Experience

JD Sports Fashion PLC; Edgware; Hybrid; GBP 16,000 - 20,000; Full time

Job summary

JD Sports Fashion PLC in Edgware is seeking a Store Colleague to deliver an outstanding customer experience, greet shoppers confidently, keep displays sharp, and ensure stock is replenished and neatly presented. With a positive attitude and good teamwork, you’ll help run the store smoothly, maintain high service standards, and showcase our brand for every customer who visits.

If you’re ready for a fast-paced retail environment, eager to learn, and want to be part of a supportive team, this is a

Qualifications

• Flexible in approach to different people and situations.
• Positive engagement with customers and colleagues.
• Willingness to learn and follow processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Teamwork

Organisational skills

Communication

Adaptability

Job description

JD Sports Fashion PLC in Edgware is seeking a Store Colleague to deliver an outstanding customer experience, greet shoppers confidently, keep displays sharp, and ensure stock is replenished and neatly presented. With a positive attitude and good teamwork, you’ll help run the store smoothly, maintain high service standards, and showcase our brand for every customer who visits.

If you’re ready for a fast-paced retail environment, eager to learn, and want to be part of a supportive team, this is a