Retail Store Associate: Customer Experience & Sales

JD Sports; Tees Valley; Remote; GBP 18,000 - 21,000; Full time

Job summary

JD Sports in Tees Valley is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, help them find products, maintain displays, and support store operations as part of a friendly, high-performing team.

Join a fast-paced retail environment where you’ll learn new skills, follow company processes, and contribute to sales goals while upholding brand standards and a great customer journey.

Qualifications

• Experience delivering high-quality customer service.
• Ability to adapt communication style to different customers.
• Strong teamwork and collaboration skills.
• Good organisational skills and task management.
• Willingness to learn and follow store processes.

Responsibilities

• Greet customers and provide product information.
• Assist customers to find products and promote related items.
• Maintain high standards of customer service.
• Keep shop floor displays tidy and well-presented.
• Replenish stock and ensure products are visible and correctly displayed.
• Process transactions and assist with deliveries.
• Use in-store systems to support daily operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to run the store smoothly.
• Support additional duties as required.

Skills

Customer service

Communication

Teamwork

Organisation

Learning mindset

Job description

JD Sports in Tees Valley is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, help them find products, maintain displays, and support store operations as part of a friendly, high-performing team.

Join a fast-paced retail environment where you’ll learn new skills, follow company processes, and contribute to sales goals while upholding brand standards and a great customer journey.