Retail Experience Specialist

JDSports; Wood Green; On-site; GBP 18,000 - 23,000; Full time

Job summary

JD Sports is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You’ll greet customers, replenish stock, keep displays sharp, and support sales opportunities with a friendly, proactive approach.

In a fast-paced retail environment, you’ll learn new skills, follow company processes, and work with colleagues to maintain high presentation and service standards that JD Sports is known for.

Qualifications

• Experience in a customer-facing retail role or willingness to learn.
• Strong communication and organisational skills.
• Ability to work well in a team and follow store procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Teamwork

Willingness to learn

Job description

JD Sports is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You’ll greet customers, replenish stock, keep displays sharp, and support sales opportunities with a friendly, proactive approach.

In a fast-paced retail environment, you’ll learn new skills, follow company processes, and work with colleagues to maintain high presentation and service standards that JD Sports is known for.