Retail Customer Experience Associate

JD Sports; East Midlands; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

JD Sports Store Colleague role in a fast-paced retail environment, delivering outstanding customer experiences and keeping displays sharp. You’ll greet customers, replenish stock, process transactions, and work closely with colleagues to maintain high service and presentation standards.

With a positive attitude and willingness to learn, you’ll help ensure store operations run smoothly and sales opportunities are effectively supported.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Sports Store Colleague role in a fast-paced retail environment, delivering outstanding customer experiences and keeping displays sharp. You’ll greet customers, replenish stock, process transactions, and work closely with colleagues to maintain high service and presentation standards.

With a positive attitude and willingness to learn, you’ll help ensure store operations run smoothly and sales opportunities are effectively supported.