Retail Shop Manager

East Anglia's Children's Hospices; Framlingham; Presencial; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite parking & Subsidised meals

Enhanced Annual leave Entitlement - 27

8 UK Bank Holidays

Additional holiday purchase scheme

Employee health cash plan & wellbeing

AVIVA pension package – up to 7%

NHS pension

Free Eye Tests & Cycle to work scheme

Descripción de la vacante

East Anglia Children’s Hospices (EACH) is recruiting a Retail Shop Manager to lead the Framlingham Shop. You will manage staff and volunteers, drive income from donated goods, Gift Aid and eCommerce, and ensure a welcoming, inclusive shop environment while supporting children and families affected by life‑threatening conditions.

The Framlingham shop is cosy, busy and located near the high street. You’ll develop merchandising, pricing and promotional activity, build local community links and

Formación

• Experience in retail management in a dynamic retail or charity setting.
• A warm, inclusive and motivating leadership style.
• Strong organisational and communication skills.
• Confidence using tills, tablets and online platforms (e.g. eBay).
• A commitment to EACH’s values and mission; experience with volunteers is a plus.

Responsabilidades

• Lead staff and volunteers to maximise income from donated goods, Gift Aid and eCommerce.
• Create a welcoming, well-presented shop environment.
• Drive performance through merchandising, pricing and promotions.
• Build relationships in the local community to encourage donations and volunteering.
• Manage day‑to‑day operations including health & safety, stock rotation and reporting.

Conocimientos

Retail management

Leadership

Organisational skills

Communication

Tech familiarity

Herramientas

POS systems (tills)

eBay (online platforms)

Descripción del empleo

Working Pattern: Working 5 days over a 6 day week

Mandatory weekend working on a rotational basis

Contract: Permanent

Salary: £27,393 per annum

Benefits

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests & Cycle to work scheme

East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Framlingham Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.

You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.

Our Framlingham Shop is one of EACH’s quirky and charming charity shops, set across two floors and located just a short walk from the main high street. It may be small, but it’s always bustling! We specialise in high-fashion, branded donations, giving you the chance to work with great-quality clothing and merchandise in a fun, energetic retail setting.

What you’ll be doing

• Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
• Creating a welcoming, inclusive and well-presented shop environment.
• Driving performance through effective merchandising, pricing, and promotional activity.
• Building strong relationships in the local community to encourage donations and volunteer support.
• Managing day-to-day operations including health & safety, stock rotation, and financial reporting.

Essential requirements

• Experience in retail management, ideally in a dynamic retail or charity setting.
• A warm, inclusive and motivating leadership style.
• Strong organisational and communication skills.
• Confidence using tills, tablets and online platforms (e.g. eBay).
• A commitment to EACH’s values and mission.
• Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.

Accessibility Information

• No step free access to the shop entrance
• No step free access to the rear of the shop
• Changes in floor levels and uneven surfaces inside the shop, with no ramps available
• Shop spread over multiple floors with no lift
• Staff facilities are not located on the ground floor
• Staff facilities have some accessibility restrictions
• Till area has some accessibility restrictions
• No designated accessible parking bay outside the shop

Please note - This role requires an Enhanced DBS plus Child Barred check

Diversity Statement

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Closing date: 24/11/2026

If you’d like to find out more or make a request, please contact the Recruitment Team by email [e-mail] or phone [phone].

Proud member of the Disability Confident employer scheme.

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.