Shop Manager

ExtraCare Retail Limited; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Contributory pension (up to 9%)

Free life assurance

Employee Assistance Programme

30 days annual leave including bankhol

Contributory pension

Job summary

ExtraCare Retail Limited is seeking a Shop Manager for the Radbrook Green charity shop in Shrewsbury. You will take full responsibility for achieving results, leading a Deputy Manager and a team of volunteers, and delivering excellent customer service and strong merchandising standards.

The role requires retail leadership, a track record of delivering results, and the ability to recruit and develop staff and volunteers. Salary is £23,851 per year, with contributory benefits and a 35-hour week.

Qualifications

• Experience as a manager or supervisor in retail.
• Proven ability to deliver results and meet targets.
• Experience recruiting, training and developing volunteers or a team.
• Proactive, hands-on leader with a passion for charity work.

Responsibilities

• Raise funds through store activities to support care and wellbeing services.
• Autonomously manage the shop using initiatives to deliver excellent customer experience.
• Lead and develop a part-time Deputy Manager and volunteers.
• Recruit, train and motivate volunteers to support shop operations.
• Deliver sales and profit budgets and maintain merchandising standards.
• Promote the charity's work within the local community.

Skills

Retail management

People management

Volunteer recruitment

Donations generation

Customer experience

Job description

Are you looking for a role which will utilise your commercial flair and allow you to demonstrate your excellent people skills?

If so, we want to hear from you! We are currently recruiting for a Shop Manager to achieve fantastic results whilst taking full ownership of our Radbrook Green charity shop based in Shrewsbury, Shropshire.

Benefits

• Contributory pension (up to 9%)
• Free life assurance
• Employee Assistance Programme
• 30 days annual leave including bank holidays

Role Details

• Role: Shop Manager
• Hours: 35 hours per week
• Salary: £23,851 per annum (£13.07 per hour)
• Location: Unit 2, The Mall, Radbrook Green Centre, Bank Farm Road, Shrewsbury, Shropshire, SY3 6DU

Our Charity Shops help fund care and well-being services for older people living at our each of our locations. By raising money our Charity Shops help build retirement villages and all kinds of community activities for older people today and campaign to make life better for us all in the future.

What will you do as our Shop Manager?

• Raise money through your store to build retirement villages and fund community activities for older people.
• Autonomously manage your own shop using innovative and enterprising initiatives to deliver an excellent customer experience.
• Lead and develop a part-time Deputy Manager.
• Recruit and train a highly motivated team of volunteers.
• Deliver your sales and profit budget.
• Deliver high merchandising standards.
• Promote our work in the local community.

Our ideal Shop Manager will:

• Be a manager or supervisor with previous retail experience.
• Have demonstrable track record of delivering results.
• Have a proven track record of recruiting, training, and developing a highly motivated team.
• Possess the ‘retail instinct’ and creative skills to generate donations.
• Lead from the front with a ‘hands on’ approach when required.
• Be energetic, enthusiastic and a team player.
• Have previous experience working in the Charity sector (desirable)

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship

This Shop Manager post will be subject to a satisfactory enhanced DBS disclosure, two references, medical clearance and Home Office right to work clearance.

• Closing date: Friday 27 November 2026
• Proposed interview dates: Thursday 03 and Friday 04 Demember 2026

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.