Retail Shift Leader - Sports Betting & Service

BOYLE Sports; Exmouth; On-site; GBP 21,000 - 27,000; Full time

Job summary

BOYLE Sports in Exmouth is seeking an Assistant Manager to support daily shop operations and lead the team in the Shop Manager's absence. You will oversee opening/closing, drive customer service excellence, and ensure accurate betting transactions through EPOS and terminals.

You will motivate staff, uphold brand standards, manage cash procedures, and promote the multi-channel journey to customers. A passion for sport and strong people skills are essential for success in this fast-paced retail

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communication with customers and colleagues.
• Reliable, trustworthy, and a strong role model.
• Adaptable in dynamic retail and betting environments.
• Keen interest in sports and events to build rapport with customers.

Responsibilities

• Lead shop operations and team in Shop Manager's absence.
• Open and close shop and manage team.
• Ensure high standards of store presentation and customer service.
• Accept bets accurately via EPOS and terminals; process transactions promptly.
• Promote brand via multi-channel/digital journey and ensure cash procedures.

Skills

Team leadership

Relationship building

Integrity

Clear communication

Adaptability

Problem solving

People management

Customer service

Sporting industry knowledge

Ambition to progress

Job description

BOYLE Sports in Exmouth is seeking an Assistant Manager to support daily shop operations and lead the team in the Shop Manager's absence. You will oversee opening/closing, drive customer service excellence, and ensure accurate betting transactions through EPOS and terminals.

You will motivate staff, uphold brand standards, manage cash procedures, and promote the multi-channel journey to customers. A passion for sport and strong people skills are essential for success in this fast-paced retail