Sportsbook Assistant Manager: Lead Store & Team

BOYLE Sports; Exeter; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

BOYLE Sports in Exeter is seeking an Assistant Manager to run the shop in the Shop Manager’s absence, ensuring smooth operations, high standards, and excellent customer service while handling bets and EPOS transactions.

You will open and close the shop, lead the team, manage cash and attendance, promote the brand, and deliver a welcoming multi-channel experience for customers, driving the shop to achieve strong results.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communicator with the ability to provide clear guidance and feedback to others.
• Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
• Ability to problem solve and think creatively.
• Energy and drive to constantly develop yourself and others.
• Customer service focused.
• An enthusiastic people person.
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company.
• To promote the company brand and be results focused get your team working to a high standard together.

Responsabilités

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team.
• Opening and closing the shop
• Managing and guiding the Shop Team
• Cash management procedures
• Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
• Leading by example and drive your team to keep and maintain shop presentation standards
• Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better
• Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together
• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including EPOS system in timely manner
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey
• Ensure the Shop adheres to all operational procedures, including cash management and security procedures
• Adhere to Social Responsibility duties

Connaissances

Lead a team

Relationship building

Integrity & role model

Clear communicator

Adaptability

Problem solving

Self-development

Customer service

People person

Sports industry interest

Ambition & progression

Brand promotion & results

1 year Assistant Manager/Supervisor

Description du poste

BOYLE Sports in Exeter is seeking an Assistant Manager to run the shop in the Shop Manager’s absence, ensuring smooth operations, high standards, and excellent customer service while handling bets and EPOS transactions.

You will open and close the shop, lead the team, manage cash and attendance, promote the brand, and deliver a welcoming multi-channel experience for customers, driving the shop to achieve strong results.