Assistant Manager - Sports Retail & Customer Experience

BOYLE Sports; East Midlands; Sur place; GBP 24 000 - 34 000; Plein temps

Résumé du poste

BOYLE Sports in Derby is seeking an Assistant Manager to oversee daily shop operations and a team, ensuring high standards of service andaccuracy in betting transactions. You will open and close the shop, manage staff, handle cash procedures, and champion brand standards while promoting multi-channel customers journeys.

The role requires strong leadership, excellent communication, and a commitment to customer experience within a betting retail environment.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communicator with the ability to provide clear guidance and feedback to others.
• Operate with trust and integrity and be an excellent role model for others.
• Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
• Ability to problem solve and think creatively.
• Energy and drive to constantly develop yourself and others.
• Customer service focused and able to build rapport with customers.
• Ambitious and driven to progress within the company.

Responsabilités

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team.
• Opening and closing the shop
• Managing and guiding the Shop Team
• Cash management procedures
• Managing and utilizing the Time and Attendance system whilst ensuring adherence from the Shop Team
• Leading by example and drive your team to keep shop presentation standards
• Be a clear communicator by encouraging colleagues to share ideas on improvements
• Stay focused on the Shop results and identify opportunities for high standards
• Provide outstanding customer experience for customers and guide the team to deliver service
• Accept bets and process customer bets through multiple channels including EPOS system
• Act as Brand Ambassador introducing customers to the multi-channel journey
• Ensure compliance with operational procedures including cash management and security procedures
• Adhere to Social Responsibility duties

Connaissances

Team leadership

Customer service

Communication

Problem solving

Adaptability

Sports industry interest

Description du poste

BOYLE Sports in Derby is seeking an Assistant Manager to oversee daily shop operations and a team, ensuring high standards of service andaccuracy in betting transactions. You will open and close the shop, manage staff, handle cash procedures, and champion brand standards while promoting multi-channel customers journeys.

The role requires strong leadership, excellent communication, and a commitment to customer experience within a betting retail environment.