Assistant Manager: Retail Leader & Customer Experience

BoyleSports; East Midlands; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

BoyleSports in Derby is seeking an Assistant Manager to support the Shop Manager in daily operations and lead the team to deliver exceptional service. You will open/close the shop, manage cash processes and uphold brand standards while driving customer satisfaction.

The role requires strong leadership, communication and problem-solving skills, with a focus on accurate betting handling and staff development in a fast-paced retail betting environment.

Formación

• Experience leading a shop team.
• Strong customer service focus.
• Ability to open/close shop and manage cash.

Responsabilidades

• Lead shop operations in the absence of the Shop Manager.
• Open and close the shop; manage the Shop Team and cash procedures.
• Maintain high presentation standards and brand compliance.
• Deliver outstanding customer experience and support multi-channel transactions.
• Educate and guide the team to deliver excellent customer service.
• Act as Brand Ambassador and ensure adherence to procedures.

Conocimientos

Team leadership

Customer service

Cash handling

Time management

Communication

Problem solving

Adaptability

Descripción del empleo

BoyleSports in Derby is seeking an Assistant Manager to support the Shop Manager in daily operations and lead the team to deliver exceptional service. You will open/close the shop, manage cash processes and uphold brand standards while driving customer satisfaction.

The role requires strong leadership, communication and problem-solving skills, with a focus on accurate betting handling and staff development in a fast-paced retail betting environment.