Retail Team Lead — Sportsbook & Customer Service

BoyleSports; Exeter; Hybrid; GBP 21,000 - 31,000; Full time

Job summary

BoyleSports Exeter is seeking an Assistant Manager to lead the shop team in the Shop Manager's absence and ensure the store runs smoothly. You will open/close the shop, manage cash, and uphold high service standards while assisting customers with bets across multiple channels.

The role focuses on strong leadership, excellent communication, and a customer-first approach within a sporting/betting environment. Training and progression opportunities are provided.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent customer service focus and communication.
• Proactive problem solving and creativity.

Responsibilities

• Support the Shop Manager with daily shop operations.
• Lead the shop team in the Shop Manager's absence.
• Open and close the shop and manage cash procedures.
• Guide and motivate staff while upholding high shop standards.
• Deliver outstanding customer experience and handle bets across channels.
• Act as a Brand Ambassador and promote multi-channel journeys.
• Ensure adherence to procedures and social responsibility duties.

Skills

Team leadership

Customer service

Communication

Problem solving

Adaptability

Integrity

Relationship building

Brand ambassador

Job description

BoyleSports Exeter is seeking an Assistant Manager to lead the shop team in the Shop Manager's absence and ensure the store runs smoothly. You will open/close the shop, manage cash, and uphold high service standards while assisting customers with bets across multiple channels.

The role focuses on strong leadership, excellent communication, and a customer-first approach within a sporting/betting environment. Training and progression opportunities are provided.