Retail Shift Leader: Guest Experience & Store Ops

Butlin's; Minehead; On-site; GBP 22,000 - 26,000; Full time

Job summary

Butlin's is seeking an Assistant Shops Manager to support multiple retail outlets across the resort, ensuring consistent execution of standards and guest experience. You will lead venues in the Shops Manager's absence, drive stock accuracy, visual merchandising, and strong service on shift.

You will be highly visible on the shop floor, coach teams in real time, and maintain safe, well‑presented retail environments while delivering operational excellence during peak periods.

Qualifications

• Experience in retail or supermarket environment.
• Understanding of stock processes and loss prevention.
• Experience supervising shifts, coaching others or leading small teams.
• Strong communication skills and ability to motivate and support team.
• Calm, organised and effective during busy trading periods.

Responsibilities

• Lead the team on shift with clear communication and high standards.
• Coach on the shop floor to deliver excellent guest service.
• Support stock routines, merchandising, and promotion execution.
• Ensure labour plans are deployed on shift and assist with rota considerations.
• Contribute to cross‑venue needs during peak periods.

Skills

Leadership

Coaching

Guest service

Communication

Stock control

Job description

Butlin's is seeking an Assistant Shops Manager to support multiple retail outlets across the resort, ensuring consistent execution of standards and guest experience. You will lead venues in the Shops Manager's absence, drive stock accuracy, visual merchandising, and strong service on shift.

You will be highly visible on the shop floor, coach teams in real time, and maintain safe, well‑presented retail environments while delivering operational excellence during peak periods.