Multi-Outlet Retail Supervisor

Butlin's; Alcombe; On-site; GBP 26,000 - 34,000; Full time

Job summary

Butlin's Minehead is seeking an Assistant Shops Manager to support day-to-day operation of multiple retail outlets across the resort. You will lead venues in the Shops Manager's absence, drive guest experience, and ensure safe, well-presented retail environments.

You will implement merchandising and stock routines, coach on‑shift and manage rota deployment, with a focus on loss prevention, stock integrity and peak period service.

Qualifications

• Experience in retail or supermarket environment.
• Understanding of stock processes, loss prevention routines and retail standards.
• Experience supervising shifts, coaching others or leading small teams.
• Strong communication skills with the ability to motivate and support team members.
• Ability to stay calm, organised and effective during busy trading periods.
• Problem‑solving skills with a hands‑on, proactive approach.
• Ability to prioritise effectively across multiple venues and adapt to fast‑changing needs.

Responsibilities

• Lead the team on shift, ensuring clear communication, strong standards and consistent expectations.
• Deliver on‑shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention.
• Support 1:1s, PDPs, performance conversations and succession planning as directed.
• Create daily and weekly objectives for Supervisors that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience.
• Role‑model Butlin’s Values and Leadership Behaviours at all times.
• Help develop a multi‑skilled team capable of working across all retail outlets.
• Contribute to team retention by fostering a positive, supportive and inclusive team culture.
• Ensure compliance with food safety, H&S, COSHH, security, loss prevention and relevant licensing requirements.

Skills

Leadership

Team coaching

Communication

Customer service

Problem solving

Stress management

Organization

Job description

Butlin's Minehead is seeking an Assistant Shops Manager to support day-to-day operation of multiple retail outlets across the resort. You will lead venues in the Shops Manager's absence, drive guest experience, and ensure safe, well-presented retail environments.

You will implement merchandising and stock routines, coach on‑shift and manage rota deployment, with a focus on loss prevention, stock integrity and peak period service.