Retail Shift Lead: Guest Experience & Stock Control

Butlin's; Skegness; On-site; GBP 26,000 - 30,000; Full time

Job summary

Butlin's is seeking an Assistant Satellite Shops Manager in Skegness to support multiple retail outlets across the resort. You will lead the venues in the manager's absence, ensuring guest experience, operational execution and well-presented retail environments.

You will drive stock routines, loss prevention, merchandising, shift coaching and safe, engaging hire and photography shop experiences while collaborating with the Satellite Shops Manager and wider resort teams.

Qualifications

• Experience in a retail, photo retail, gift, toys, sweets or convenience environment.
• Understanding of stock processes, loss prevention routines and retail standards.
• Willingness to learn photo retail processes and hire shop procedures.
• Experience supervising shifts, coaching others or leading small teams.
• Strong communication skills with the ability to motivate and support team members.

Responsibilities

• Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager.
• Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily.
• Support queue management, service flow and guest interactions during peak periods.
• Provide hands-on coaching on the shop floor, modelling positive, friendly and helpful service.
• Support the delivery of safe and smooth photography and hire shop experiences.
• Support stock routines across all shops, including stock integrity checks, waste logging, product rotation and loss prevention routines.
• Ensure labour plans created by the Manager are deployed correctly on shift, support rota preparation and payroll accuracy.
• Contribute to the delivery of photography and hire shop profitability through strong execution of processes.

Skills

Retail leadership

Guest experience focus

Stock management

Communication skills

Team coaching

Problem solving

Job description

Butlin's is seeking an Assistant Satellite Shops Manager in Skegness to support multiple retail outlets across the resort. You will lead the venues in the manager's absence, ensuring guest experience, operational execution and well-presented retail environments.

You will drive stock routines, loss prevention, merchandising, shift coaching and safe, engaging hire and photography shop experiences while collaborating with the Satellite Shops Manager and wider resort teams.