Retail Shift Lead: Inspire Service & Team Excellence

Tesco Retail; Bethesda; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to help deliver a great in-store experience. You’ll lead a team during shifts, work across store areas, and be the day-to-day point of contact for operational queries. The role emphasizes customer focus, inclusivity, and strong leadership to support colleagues and store performance.

The position requires 18+ years of age, prior team-lead experience in retail, and a proactive approach to service. Tesco promotes diversity and flexible working wherever possible.

Qualifications

• 18 years or over to apply.
• Experience in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and with all colleagues as the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers, communities and the planet a little better every day.

Skills

Team leadership

Customer service

Retail experience

Job description

Tesco is seeking a Shift Lead to help deliver a great in-store experience. You’ll lead a team during shifts, work across store areas, and be the day-to-day point of contact for operational queries. The role emphasizes customer focus, inclusivity, and strong leadership to support colleagues and store performance.

The position requires 18+ years of age, prior team-lead experience in retail, and a proactive approach to service. Tesco promotes diversity and flexible working wherever possible.