Retail Shift Lead – Flexible Hours & Great Service

Tesco Retail; Manchester; On-site; GBP 15,000 - 19,000; Full time

Job summary

Tesco is seeking a Shift Lead in Manchester to lead the store team and deliver an exceptional customer experience. You will coach colleagues, handle day-to-day queries, and support operations across store areas. The role emphasizes strong leadership, service excellence, and adaptability to change.

Applicants should be 18 or over, with prior team-lead experience in fast-paced retail, and a passion for inclusive, high-quality customer service. Tesco supports flexible working where possible.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Clear communication skills with customers and colleagues.
• Natural leader who motivates and inspires the team.
• Strong role model for service excellence.

Responsibilities

• Lead the store team to deliver a great in-store experience.
• Work across store areas and with colleagues to handle day-to-day operations.
• Coach teammates, provide feedback and model excellent service.
• Build positive, inclusive relationships to support performance.
• Lead the store in the manager's absence and make balanced decisions.
• Communicate clearly using various methods to keep the team informed.

Skills

Leadership

Communication

Team management

Customer service

Job description

Tesco is seeking a Shift Lead in Manchester to lead the store team and deliver an exceptional customer experience. You will coach colleagues, handle day-to-day queries, and support operations across store areas. The role emphasizes strong leadership, service excellence, and adaptability to change.

Applicants should be 18 or over, with prior team-lead experience in fast-paced retail, and a passion for inclusive, high-quality customer service. Tesco supports flexible working where possible.