Retail Shift Lead: Elevate Member Experience & Store Ops

Company Shop Group; Southampton; On-site; GBP 15,000 - 20,000; Part time

Benefits offered by this job

Free membership to Company Shop for —

Annual Flu Injections

On-site Parking

Costco membership eligibility

Employee assistance programme

Job summary

Company Shop Group operates the largest surplus stock redistributor network in the UK, delivering value to retailers and consumers across stores including Southampton. The Shift Lead role focuses on effective day-to-day store operations, guiding colleagues to meet high standards and create a positive member experience.

Working 24 hours per week on-site, you will oversee opening/closing, replenishment, cash handling, and safety compliance, while coaching the team to deliver strong performance and

Qualifications

• Food Safety Level 1 qualification, or willingness to obtain as part of the role.
• Previous experience in a supervisory or team leader role within a retail environment.
• Strong communication and leadership skills.

Responsibilities

• Take responsibility for store performance during allocated shifts, including opening and closing the store.
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
• Deliver a consistently high level of customer service to all members.
• Resolve member queries and issues effectively, escalating where required.
• Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.

Skills

Leadership

Coaching

People management

Communication

Education

Food Safety Level 1 qualification

Retail supervisory experience

Job description

Company Shop Group operates the largest surplus stock redistributor network in the UK, delivering value to retailers and consumers across stores including Southampton. The Shift Lead role focuses on effective day-to-day store operations, guiding colleagues to meet high standards and create a positive member experience.

Working 24 hours per week on-site, you will oversee opening/closing, replenishment, cash handling, and safety compliance, while coaching the team to deliver strong performance and