Retail Shift Lead

Company Shop Group; Washington; On-site; GBP 26,000 - 31,000; Part time

Benefits offered by this job

Free membership to Company Shop

Annual Flu Injections

Discount vouchers

On-site parking

Free Tea & Coffee

Fruit Friday

Employee Assistance Programme

Costco membership

Cycle 2 Work

UK Fuel card discounts

Contributory pension

Job summary

Company Shop Group is seeking a Shift Lead to manage the store on shift, lead colleagues, and ensure high standards of service and operations in Washington. You will drive daily activities, maintain stock, cash handling, and safety, while delivering an excellent member experience.

The role is 20 hours per week, with shifts across early mornings and weekends. The salary is £28,500 per year, pro-rata for part-time hours, with a range of benefits including store discounts and pension contributions.

Qualifications

• Experience in a supervisory or team leader role within a retail environment.
• Strong delivery of customer service and store standards.
• Understanding of key retail KPIs and daily operations.

Responsibilities

• Lead colleagues on shift and set clear expectations.
• Open and close the store and manage daily activities.
• Ensure replenishment, waste, cash handling and hygiene are maintained.
• Deliver a consistent member experience and handle queries effectively.
• Promote safety and report near misses or incidents.

Skills

Customer service

People leadership

Store operations

Cash handling

Team supervision

Education

Food Safety Level 1

Job description

About us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good.

About the role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People

Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.

Coach and support colleagues in the moment to deliver required standards and performance.

Support absence management and people processes in line with Company procedures.

Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager.

Operational Delivery

Take responsibility for store performance during allocated shifts, including opening and closing the store.

Ensure the store is fully prepared for trade and operates efficiently throughout the day.

Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.

Maintain high operational standards across all areas of the store.

Member Experience

Deliver a consistently high level of customer service to all members.

Resolve member queries and issues effectively, escalating where required.

Compliance & Safety

Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.

Promote safe working practices and encourage reporting of near misses, observations and accidents.

Collaboration

Work collaboratively with other Shift Leads to ensure full shift and operational coverage.

Support the Assistant Store Manager and Store Manager with the delivery of store objectives.

• Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours.
• An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift.
• Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
• Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment.
• Good commercial awareness, with the ability to identify issues and improvement opportunities and escalating appropriately.
• Strong member focus, committed to delivering a positive and consistent member experience.
• Well organised and adaptable, able to prioritise effectively and respond to changing operational demands.
• Previous experience in a supervisory or team leader role within a retail environment.
• Experience of opening and closing a store and overseeing daily operational activities.
• Experience of handling cash, processing refunds and working in line with company policies and procedures.
• Food Safety Level 1 qualification, or willingness to obtain as part of the role.

Location- Company Shop, 1-2 Pattinson Rd, Washington NE38 8QA

Annual Salary: £28’500 based on 40 hours, the salary pro-rata for 20 hours is £14’250

Shifts/Hours: 20 hours per week, worked over Monday to Saturday, between 6:00am- 10pm and Sunday 7:30am-8:00pm (A degree of flexibility is required)

What’s in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme - Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit