Retail Customer Service Manager - Betting Shop Leader

Entain Group; Manchester; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension Scheme and ShareSave

Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group is seeking a Retail Customer Service Manager to lead customer service excellence in our Ladbrokes & Coral betting shops in Manchester. You will be part of the Shop team, reporting to the Shop Manager and delivering top customer service to build lasting relationships with customers.

You will take bets, process transactions, demonstrate our products and betting terminals, handle complaints with empathy, and work toward targets. The typical week is 30 hours with varied shifts.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer-facing

Cash handling

Communication

Retail experience

Job description

Entain Group is seeking a Retail Customer Service Manager to lead customer service excellence in our Ladbrokes & Coral betting shops in Manchester. You will be part of the Shop team, reporting to the Shop Manager and delivering top customer service to build lasting relationships with customers.

You will take bets, process transactions, demonstrate our products and betting terminals, handle complaints with empathy, and work toward targets. The typical week is 30 hours with varied shifts.