Retail Security Specialist — Customer Care & Safety

Manchester Arndale; Scunthorpe; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

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Job summary

OCS UK & Ireland is recruiting a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will be a visible deterrent, patrol and monitor CCTV, respond to incidents and provide excellent customer service with a professional, approachable presence.

The ideal candidate holds a valid SIA licence (DS or Security Guarding), has DBS clearance eligibility, and demonstrates strong observational skills and calm de-escalation abilities.

Qualifications

• Right to Work in the UK verified and DBS/BS7858 clearance capability.
• Valid SIA Licence (DS or Security Guarding) required.
• Experience in security and incident reporting beneficial.
• Strong observational skills to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.
• Calm, professional approach to de-escalation and safety.

Responsibilities

• Maintain a visible security presence to deter theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents and escalate as required.
• Conduct searches in line with procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and colleagues on security matters.
• Provide a professional and approachable presence and assist customers and staff.
• De-escalate challenging situations calmly and professionally.
• Follow site procedures, policies and legal requirements.
• Support the wider team with additional duties as needed.

Skills

Right to Work in the UK

SIA Licence

DBS clearance

Observation skills

Communication skills

De-escalation

Flexibility

Job description

OCS UK & Ireland is recruiting a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will be a visible deterrent, patrol and monitor CCTV, respond to incidents and provide excellent customer service with a professional, approachable presence.

The ideal candidate holds a valid SIA licence (DS or Security Guarding), has DBS clearance eligibility, and demonstrates strong observational skills and calm de-escalation abilities.