In-Store Security Specialist

Manchester Arndale; Exeter; On-site; GBP 21,000 - 27,000; Full time

Job summary

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock in a UK retail location. You will deter theft, patrol the store, monitor CCTV, perform searches as required, respond to alarms, and report incidents with clear documentation.

The role requires a valid SIA license and strong observational/reporting skills, with flexibility to work weekends and evenings. You will uphold professional standards and provide excellent customer service in a busy shopping

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Compliance and Support
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

SIA License DS/Guar

Observational skills

Calm under pressure

Verbal communication

Written communication

Professional conduct

Shift flexibility

Job description

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock in a UK retail location. You will deter theft, patrol the store, monitor CCTV, perform searches as required, respond to alarms, and report incidents with clear documentation.

The role requires a valid SIA license and strong observational/reporting skills, with flexibility to work weekends and evenings. You will uphold professional standards and provide excellent customer service in a busy shopping