Retail Security Officer – Protect People & Stock

B&M Retail; Exeter; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts for various

Hospitality benefits

Job summary

B&M Retail in Exeter is seeking a dedicated Retail Security Officer to safeguard people and stock while maintaining a welcoming customer experience. This full-time, permanent role covers daytime, evening and weekend shifts, with flexibility to suit store needs.

You will monitor activity, operate CCTV, uphold safety standards and investigate incidents to prevent loss. We value calm, responsible individuals with strong communication and teamwork skills who can handle challenging conversations

Qualifications

• Alertness and composure under pressure.
• Strong communication skills, both verbal and written.
• Customer-first mindset with professional approach.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV systems in line with company policies.
• Support the enforcement of Health & Safety procedures.
• Conduct investigations into stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly and effectively.

Skills

Alertness

Calm-under-pressure

Customer-first mindset

Verbal communication

Written communication

Conflict management

Integrity

Team player

Job description

B&M Retail in Exeter is seeking a dedicated Retail Security Officer to safeguard people and stock while maintaining a welcoming customer experience. This full-time, permanent role covers daytime, evening and weekend shifts, with flexibility to suit store needs.

You will monitor activity, operate CCTV, uphold safety standards and investigate incidents to prevent loss. We value calm, responsible individuals with strong communication and teamwork skills who can handle challenging conversations