Retail Security & Customer Service Officer

Manchester Arndale; Bridgwater; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Retail perks

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to safeguard customers, staff and stock in a busy store. You will deter theft, patrol premises and respond to incidents while delivering excellent customer service.

You will monitor CCTV, assist with searches when required, liaise with management, de-escalate situations calmly and ensure compliance with site procedures. Flexibility to work varied shifts, including weekends and evenings, is essential.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide customer service and assist customers with directions or queries as needed.

Skills

Observational skills

Conflict de-escalation

Communication

Flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer to safeguard customers, staff and stock in a busy store. You will deter theft, patrol premises and respond to incidents while delivering excellent customer service.

You will monitor CCTV, assist with searches when required, liaise with management, de-escalate situations calmly and ensure compliance with site procedures. Flexibility to work varied shifts, including weekends and evenings, is essential.