Retail Security Officer – Customer Focus & Patrol

Kingdom Services Group Ltd; Telford; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Contributory pension scheme

Overtime opportunities

Advanced/early pay scheme

Employee Assistance Programme and Well

Career development opportunities

Friendly and supportive team

Job summary

Kingdom Group, recruiting on behalf of Poundstretcher, invites applications for Retail Security Officer positions at Poundstretcher, Telford Madeley, Unit 1 Madeley Court Way, Telford, TF7 5FL. The role focuses on maintaining a safe shopping environment while delivering excellent customer service.

Applicants must hold a valid SIA Door Supervisor Licence, have reliable transport, and be prepared for shift patterns including weekends.

Qualifications

• Valid SIA Door Supervisor Licence.
• Own reliable transport.
• Excellent communication and customer service skills.
• Professional approach with strong observational skills.
• Good problem-solving abilities and sound judgement.
• Ability to remain calm under pressure.
• Five-year checkable employment history.
• Retail security experience is desirable but not essential.

Responsibilities

• Providing a visible security presence within the store.
• Conducting regular site patrols and surveillance.
• Monitoring and reporting incidents.
• Completing Incident Reports and Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding to incidents professionally and effectively.
• Supporting store management and staff.
• Building positive relationships with customers and tenants.
• Resolving issues and conflict in a calm and professional manner.
• Ensuring all security procedures are followed.

Skills

SIA Door Supervisor Licence

Customer service

Communication skills

Observational skills

Problem solving

Job description

Kingdom Group, recruiting on behalf of Poundstretcher, invites applications for Retail Security Officer positions at Poundstretcher, Telford Madeley, Unit 1 Madeley Court Way, Telford, TF7 5FL. The role focuses on maintaining a safe shopping environment while delivering excellent customer service.

Applicants must hold a valid SIA Door Supervisor Licence, have reliable transport, and be prepared for shift patterns including weekends.