Retail Security Officer

Kingdom Services Group Ltd; Telford; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Contributory pension scheme

Overtime opportunities

Advanced/early pay scheme

Employee Assistance Programme and Well

Career development opportunities

Friendly and supportive team

Job summary

Kingdom Group, recruiting on behalf of Poundstretcher, invites applications for Retail Security Officer positions at Poundstretcher, Telford Madeley, Unit 1 Madeley Court Way, Telford, TF7 5FL. The role focuses on maintaining a safe shopping environment while delivering excellent customer service.

Applicants must hold a valid SIA Door Supervisor Licence, have reliable transport, and be prepared for shift patterns including weekends.

Qualifications

• Valid SIA Door Supervisor Licence.
• Own reliable transport.
• Excellent communication and customer service skills.
• Professional approach with strong observational skills.
• Good problem-solving abilities and sound judgement.
• Ability to remain calm under pressure.
• Five-year checkable employment history.
• Retail security experience is desirable but not essential.

Responsibilities

• Providing a visible security presence within the store.
• Conducting regular site patrols and surveillance.
• Monitoring and reporting incidents.
• Completing Incident Reports and Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding to incidents professionally and effectively.
• Supporting store management and staff.
• Building positive relationships with customers and tenants.
• Resolving issues and conflict in a calm and professional manner.
• Ensuring all security procedures are followed.

Skills

SIA Door Supervisor Licence

Customer service

Communication skills

Observational skills

Problem solving

Job description

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for Retail Security Officers to join the team at Poundstretcher, Telford Madeley, Unit 1 Madeley Court Way, Telford, TF7 5FL.

If you hold a valid SIA Door Supervisor Licence, have excellent customer service skills, and are looking for a permanent role with a reputable security provider, we'd love to hear from you.

Location

Poundstretcher, Telford Madeley

Unit 1 Madeley Court Way, Telford, TF7 5FL

Vacancies Available

Vacancy 1: 30 Hours Per Week

Sunday to Wednesday

• Sunday: 10:00am - 4:00pm
• Monday: 12:00pm - 8:00pm
• Tuesday: 12:00pm - 8:00pm
• Wednesday: 12:00pm - 8:00pm

Vacancy 2: 24 Hours Per Week

Thursday to Saturday

• Thursday: 12:00pm - 8:00pm
• Friday: 12:00pm - 8:00pm
• Saturday: 10:00am - 6:00pm

Pay Rate

£12.71 per hour

What's in it for you?

• Contributory pension scheme.
• Friendly and supportive team environment.
• Ongoing training and career development opportunities.
• Opportunities for overtime.
• Access to an advanced/early pay scheme.
• Employee Assistance Programme and wellbeing support.
• Opportunity to work for a leading security provider.

About The Role

As a Retail Security Officer, you will play a key role in maintaining a safe and secure environment for customers, colleagues, and visitors while delivering excellent customer service.

Your Duties Will Include

• Providing a visible security presence within the store.
• Conducting regular site patrols and surveillance.
• Monitoring and reporting incidents.
• Completing Incident Reports and Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding to incidents professionally and effectively.
• Supporting store management and staff.
• Building positive relationships with customers and tenants.
• Resolving issues and conflict in a calm and professional manner.
• Ensuring all security procedures are followed.

About You

To be successful in this role, you will have:

• A valid SIA Door Supervisor Licence.
• Your own reliable transport.
• Excellent communication and customer service skills.
• A professional approach with strong observational skills.
• Good problem-solving abilities and sound judgement.
• The ability to remain calm under pressure.
• A full five-year checkable employment history.
• Previous retail security experience is desirable but not essential.