Customer‑Focused Security Officer | IT‑Literate & Emergency Ready

Team Ward; Ospringe; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Cycle to work

Pension scheme

Life Assurance

Employee referral scheme

Training & progression

Job summary

Ward Security is seeking an experienced Security Officer for a prominent facility in Faversham. The role focuses on exceptional service, professional appearance, and strong security knowledge.

You will perform ID checks, respond to emergencies, and provide information to staff and visitors while maintaining a polished, proactive approach. The position requires an SIA license, good communication skills, and at least one year of security experience.

Qualifications

• SIA licence holder required.
• 1 year security officer experience preferred.
• Excellent customer service and communication skills.
• Professional attitude and appearance.
• Ability to deliver succinct written reports.
• Resourceful and proactive when issues arise.
• Strong organizational skills.
• Experience in corporate security desired.

Responsibilities

• Act as information centre for staff and visitors.
• Provide clear information in person, over phone or email.
• Report issues to supervisor or duty manager.
• Maintain professional conduct at all times.
• Respond to emergencies and manage conflicts calmly.
• Write up incidents to standards set by management.
• Carry out ID checks and ensure security protocols.
• Supervise reception area cleanliness with staff.

Skills

Customer service

Communication

IT systems

ID checks

Emergency response

Report writing

Professional appearance

Proactive problem solving

Teamwork

Security procedures

Tools

SIA license

Job description

Ward Security is seeking an experienced Security Officer for a prominent facility in Faversham. The role focuses on exceptional service, professional appearance, and strong security knowledge.

You will perform ID checks, respond to emergencies, and provide information to staff and visitors while maintaining a polished, proactive approach. The position requires an SIA license, good communication skills, and at least one year of security experience.