Retail Security Officer: Calm, Customer‑Focused Presence

Liberty London plc; Greater London; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Liberty London plc is seeking a Day Security Officer to maintain a calm, confident, and visible presence across the store. You will handle incidents, support loss prevention, and ensure a safe shopping environment for customers and colleagues throughout the day.

The role requires a valid SIA licence and experience in security, preferably in retail or customer-facing settings. A proactive, courteous approach and strong communication skills are essential.

Qualifications

• Valid SIA licence is required.
• Experience in security, ideally in retail or a customer-facing environment.
• Calm under pressure with strong written and verbal communication.
• First aid qualification and experience with CCTV/access control would be a bonus.

Responsabilités

• Handle complaints and investigate security incidents, producing accurate written reports.
• Support the security team in apprehending shoplifters in accordance with Liberty policy.
• Operate CCTV, access control, intruder alarm, fire systems and IT security equipment.
• Ensure customers, visitors, contractors and staff feel safe at all times.
• Engage with retail departments to foster a security-aware culture and answer queries confidently.
• Ensure store opening and closing procedures are followed correctly.
• Uphold Health, Safety and Welfare standards and implement emergency procedures when required.
• Respond to first aid incidents and complete documentation.
• Manage Cash Office duties including opening, distributing cash bags and emailing daily discrepancy reports.
• Control and order change floats to keep the shop floor stocked.

Connaissances

SIA Licence

Calm under pressure

Communication skills

Customer-facing experience

Health & Safety awareness

Description du poste

Liberty London plc is seeking a Day Security Officer to maintain a calm, confident, and visible presence across the store. You will handle incidents, support loss prevention, and ensure a safe shopping environment for customers and colleagues throughout the day.

The role requires a valid SIA licence and experience in security, preferably in retail or customer-facing settings. A proactive, courteous approach and strong communication skills are essential.