Glasgow Retail Security Officer – Calm, Customer-Focused

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 42,706,000 - 49,594,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S in Glasgow is seeking a Security Officer to help create a safe, welcoming store environment for customers and colleagues. The role requires calm, professional conduct, strong customer service, and the ability to act quickly in incident situations.

Applicants should have a proactive mindset and be comfortable using store tech and reporting systems. A valid SIA licence is desirable, and the role involves covering multiple areas in Glasgow with own transport required.

Qualifications

• Previous security experience is preferred.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in-store and support operations.
• Prevent loss, respond to incidents and identify risks to protect staff and customers.
• Utilise store technology and reporting systems to manage incidents and support safety procedures.
• Collaborate with colleagues to ensure a welcoming and secure shopping environment.

Skills

Security experience

Strong communication

Calm under pressure

Professional approach

Proactive mindset

Customer service focus

Job description

M&S in Glasgow is seeking a Security Officer to help create a safe, welcoming store environment for customers and colleagues. The role requires calm, professional conduct, strong customer service, and the ability to act quickly in incident situations.

Applicants should have a proactive mindset and be comfortable using store tech and reporting systems. A valid SIA licence is desirable, and the role involves covering multiple areas in Glasgow with own transport required.