Retail Security Officer (18982A)

Kingdom Services Group Ltd; North East; On-site; GBP 15,000 - 22,000; Full time

Job summary

Kingdom Group is seeking a Retail Security Officer for Tesco Claypath Express, Durham. The role offers 40 hours per week with a 15:00–23:00 shift pattern, and pays £13.47 per hour. A valid SIA licence and a full 5-year work history are required.

You will patrol the store, deter theft, respond to incidents, and deliver excellent customer service while safeguarding customers and assets. Join a professional team working in a customer-facing environment within a Tesco partnership.

Qualifications

• Valid SIA Licence
• Full 5-year checkable work history
• Strong communication and customer service skills
• Professional, reliable and confident approach

Responsibilities

• Conduct regular patrols throughout the store
• Act as a visible deterrent to theft and anti-social behaviour
• Monitor and respond to incidents and emergencies
• Complete accurate reports and maintain records of incidents
• Monitor CCTV systems where authorised
• Support store management and colleagues as required
• Deliver excellent customer service and assist customers when needed
• Protect customers, colleagues, and company assets

Skills

Strong communication

Customer service

Attention to detail

Calm under pressure

Job description

Retail Security Officer - Tesco Partnership

Location: Tesco Claypath Express, DH1 1RH
Pay: £13.47 per hour
Hours: 40 Hours Per Week
Shift Pattern: Monday, Wednesday, Friday, Saturday and Sunday
Shift Times: 15:00 - 23:00
Requirement: Valid SIA Licence Required

About the Role

Kingdom Group, a trusted partner to Tesco, is seeking a professional and reliable Retail Security Officer to join our team at Tesco Claypath Express, Durham.

This role is ideal for someone who enjoys working in a customer-facing environment while maintaining a safe and secure shopping experience. You will help protect customers, colleagues, and store assets while delivering excellent customer service and acting as a visible security presence within the store.

Key Responsibilities

• Conduct regular patrols throughout the store
• Act as a visible deterrent to theft and anti-social behaviour
• Monitor and respond appropriately to incidents and emergencies
• Complete accurate reports and maintain records of incidents
• Monitor CCTV systems where authorised
• Support store management and colleagues as required
• Deliver excellent customer service and assist customers when needed
• Protect customers, colleagues, and company assets

What We're Looking For

• Valid SIA Licence
• Full 5-year checkable work history
• Strong communication and customer service skills
• Professional, reliable, and confident approach
• Good attention to detail and sound judgement
• Ability to remain calm under pressure
• Previous security experience desirable but not essential
• Strong commitment to safety and customer service

Shift Information

• 40 Hours Per Week
• Monday, Wednesday, Friday, Saturday and Sunday
• 15:00 - 23:00
• Opportunity for additional hours where business needs require

Why Join Kingdom?

• Earn Early - access your wages when you need them
• Weekly Recognition - colleague rewards and appreciation
• Colleague CARE Platform - wellbeing support, discounts, and perks
• Career Progression - clear development opportunities
• Referral Bonus Scheme - earn rewards for recommending others
• Paid Social Value Days - support your local community
• Award-Winning Team - work within a supportive and professional environment

Additional Information

• Full five-year employment history will be required
• Contract of employment provided directly by Kingdom
• Pay is provided monthly
• Permanent position
• Ongoing training and progression opportunities available