Retail Security Officer

Mitie Group plc.; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security service provider in the United Kingdom is seeking a dedicated individual to maintain site security. Responsibilities include conducting patrols, delivering exceptional customer service, and completing detailed reports. The ideal candidate will have retail experience, strong communication skills, and the ability to perform under pressure. This role requires ownership of transport and offers a dynamic work environment.

Qualifications

• Must have proven retail experience.
• Own transport is essential.
• Report writing skills essential.

Responsibilities

• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request.
• Ensure accurate information is recorded.

Skills

Proven retail experience

Excellent communication skills

Ability to work well under pressure

Job description

Use ASCONE to maintain the security of the site.

• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request.
• Ensure the relevant reports are completed in order for accurate information to be recorded.

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
• To call emergency services and Communication Centre to report all incidents.

Qualifications

• Must have proven retail experience. Own transport is essential. Report Writing skills essential.
• Excellent communication skills.
• Ability to work well under pressure.