Retail Security Officer

Kingdom Services Group Ltd; North East; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Earn Early Wages

Weekly recognition

Wellbeing support platform

Career progression

Referral bonus

Job summary

Kingdom Services Group Ltd is recruiting a Retail Security Officer for Tesco Claypath Express in Durham. You will provide a visible security presence, protect customers, colleagues and store assets, and deliver excellent customer service in a busy retail environment.

A valid SIA licence is required. Working 40 hours per week, shifts 15:00–23:00 on Monday, Wednesday, Friday, Saturday and Sunday, with monthly pay and opportunities for training and progression.

Qualifications

• Valid SIA Licence is required.
• 5-year checkable work history.
• Strong communication and customer service skills.
• Professional, reliable and confident approach.
• Good attention to detail and sound judgement.
• Ability to remain calm under pressure.

Responsibilities

• Conduct regular patrols throughout the store.
• Act as a visible deterrent to theft and anti-social behaviour.
• Monitor and respond to incidents and emergencies.
• Complete accurate reports and maintain records of incidents.
• Monitor CCTV systems where authorised.
• Support store management and colleagues as required.
• Deliver excellent customer service and assist customers when needed.
• Protect customers, colleagues, and company assets.

Skills

SIA Licence

Communication skills

Customer service

Attention to detail

Calm under pressure

Security experience

Job description

Retail Security Officer - Tesco Partnership

Location: Tesco Claypath Express, DH1 1RH

Pay: £13.47 per hour

Hours: 40 Hours Per Week

Shift Pattern: Monday, Wednesday, Friday, Saturday and Sunday

Shift Times: 15:00 - 23:00

Requirement: Valid SIA Licence Required

Kingdom Group, a trusted partner to Tesco, is seeking a professional and reliable Retail Security Officer to join our team at Tesco Claypath Express, Durham.

This role is ideal for someone who enjoys working in a customer-facing environment while maintaining a safe and secure shopping experience. You will help protect customers, colleagues, and store assets while delivering excellent customer service and acting as a visible security presence within the store.

Key Responsibilities

• Conduct regular patrols throughout the store
• Act as a visible deterrent to theft and anti-social behaviour
• Monitor and respond appropriately to incidents and emergencies
• Complete accurate reports and maintain records of incidents
• Monitor CCTV systems where authorised
• Support store management and colleagues as required
• Deliver excellent customer service and assist customers when needed
• Protect customers, colleagues, and company assets

What We're Looking For

• Valid SIA Licence
• Full 5-year checkable work history
• Strong communication and customer service skills
• Professional, reliable, and confident approach
• Good attention to detail and sound judgement
• Ability to remain calm under pressure
• Previous security experience desirable but not essential
• Strong commitment to safety and customer service

Shift Information

• 40 Hours Per Week
• Monday, Wednesday, Friday, Saturday and Sunday
• 15:00 - 23:00
• Opportunity for additional hours where business needs require

Why Join Kingdom

• Earn Early - access your wages when you need them
• Weekly Recognition - colleague rewards and appreciation
• Colleague CARE Platform - wellbeing support, discounts, and perks
• Career Progression - clear development opportunities
• Referral Bonus Scheme - earn rewards for recommending others
• Paid Social Value Days - support your local community
• Award-Winning Team - work within a supportive and professional environment

Additional Information

• Full five-year employment history will be required
• Contract of employment provided directly by Kingdom
• Pay is provided monthly
• Permanent position
• Ongoing training and progression opportunities available