Retail Security Officer

OCS; Tees Valley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Job summary

OCS UK & Ireland is recruiting a Retail Security Officer to protect customers, staff and stock in a Darlington-based role with variable shifts. You will deter theft, patrol the store, monitor CCTV, respond to alarms, and work closely with management to ensure safety and security.

A customer-focused, professional presence is essential. The ideal candidate holds a valid SIA Licence (DS/SG), can obtain DBS and BS7858 clearance, and demonstrates strong observation and reporting skills.

Qualifications

• Right to work in the UK and ability to undergo DBS and BS7858 clearance.
• SIA Licence (DS or Security Guarding) with security experience.
• Strong observational skills and calm, professional handling of incidents.

Responsibilities

• Maintain a visible security presence and deter theft and ASB.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents and escalate as required.
• Conduct searches following company procedures when necessary.
• Complete accurate incident and observation reports.
• Work with store management on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Observation skills

Communication skills

Professional demeanor

Education

SIA Licence (DS/SG)

DBS clearance

BS7858 clearance

Tools

CCTV monitoring

Job description

About The Role:

Days of Working: This position will be based in Darlington, working variable shifts.

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

As part of your role, your key responsibilities will include, but are not limited to:

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK and ability to undergo DBS and BS7858 security clearance
• Valid SIA Licence (Door Supervisor (DS) or Security Guarding)and relevant security experience
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.