Retail Sales Specialist — Customer Experience & Merchandising

PUMA SE; Ashford; On-site; GBP 27,000 - 40,000; Full time

Job summary

PUMA SE in Ashford, United Kingdom is seeking a Sales Manager to lead a high-energy sales culture on the shop floor. You will drive and meet sales, KPIs, and profitability goals while delivering an outstanding customer experience.

You will supervise store operations, inventory, visual merchandising, and reporting, ensuring compliance with company policies. Strong leadership and communication are essential to inspire the team and deliver the Fastest Sports Brand experience.

Qualifications

• Achieve/exceed sales, KPIs, and profitability goals.
• Provide high standards of customer service and engagement.
• Ensure stock levels and varieties available on the floor.
• Proficient use of retail software and POS systems.
• Adhere to safety, hygiene, and company policies.
• Able to work independently and manage own emotions.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals.
• Ensure high standards of customer service and engagement on the sales floor.
• Oversee daily store operations, including opening and closing procedures.
• Conduct full pre-sale preparation of goods, labeling and pricing checks.
• Manage stock levels and ensure product availability on the sales floor.
• Maintain store presentation and visual merchandising standards.
• Prepare and analyze sales reports, providing insights to improve performance.
• Ensure compliance with company policies, procedures, and legal requirements.
• Foster effective communication within the team and with other departments.

Skills

Product knowledge

Customer service

Stock management

Technology

Compliance awareness

Self-leadership

Job description

PUMA SE in Ashford, United Kingdom is seeking a Sales Manager to lead a high-energy sales culture on the shop floor. You will drive and meet sales, KPIs, and profitability goals while delivering an outstanding customer experience.

You will supervise store operations, inventory, visual merchandising, and reporting, ensuring compliance with company policies. Strong leadership and communication are essential to inspire the team and deliver the Fastest Sports Brand experience.