Retail Sales Lead — Customer Experience Champion

Deckers Brands; Ashford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts

Mentorship program

Uniform allowance

Job summary

Deckers Brands is seeking a Temporary Full-Time Keyholder for our UGG store in Ashford. You will create personalized shopping experiences and drive brand loyalty by staying informed on products, promotions, and sustainability initiatives.

You will greet customers promptly, respond to questions about returns and policies, maintain a positive attitude, and support store leadership in achieving goals while upholding the brand image and dress code.

Qualifications

• Retail experience preferred
• Able to communicate the Deckers Brands vision clearly
• Demonstrates strong customer engagement and service skills

Responsibilities

• Create personalized shopping experiences to drive brand loyalty
• Greet customers promptly and address questions about products and policies
• Promote store and brand image through interactions and dress code
• Collaborate with team to achieve store goals and maintain service standards

Skills

Customer service

Brand knowledge

Communication

Teamwork

Multi-tasking

Problem solving

Job description

Deckers Brands is seeking a Temporary Full-Time Keyholder for our UGG store in Ashford. You will create personalized shopping experiences and drive brand loyalty by staying informed on products, promotions, and sustainability initiatives.

You will greet customers promptly, respond to questions about returns and policies, maintain a positive attitude, and support store leadership in achieving goals while upholding the brand image and dress code.