Keyholder & Retail Experience Lead

UGG; Ashford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Uniform allowance

60% online/30% in-store discount

Discounts on Deckers Brands products

Global Mentorship Program

Job summary

UGG is seeking a Temporary Full-Time Keyholder for our Ashford store. You will create personalized shopping experiences, greet customers, answer questions, and promote the UGG brand and its sustainability commitments.

You will work with the team to achieve store goals and help maintain a positive store environment. This role emphasizes exceptional customer service, product knowledge, and adherence to the store’s dress code while representing Deckers Brands and the UGG family in every customer

Qualifications

• Create personalized shopping experiences for customers.
• Greet customers promptly and courteously as they enter the store.
• Respond to customer questions accurately and promptly, including the return policy.

Responsibilities

• Create personalized shopping experiences for customers to drive brand loyalty and sales.
• Greet customers promptly and courteously as they enter the store and maintain a welcoming environment.
• Address customer questions accurately and respond before they leave; promote the store and brand image in all interactions.
• Provide exceptional service from start to finish, including communicating the return policy; maintain a positive, cheerful attitude with customers and team.

Job description

UGG is seeking a Temporary Full-Time Keyholder for our Ashford store. You will create personalized shopping experiences, greet customers, answer questions, and promote the UGG brand and its sustainability commitments.

You will work with the team to achieve store goals and help maintain a positive store environment. This role emphasizes exceptional customer service, product knowledge, and adherence to the store’s dress code while representing Deckers Brands and the UGG family in every customer