Retail Sales Assistant

eurochange; Aberdeen City; On-site; GBP 22,000 - 26,000; Part time

Job summary

A foreign exchange company is looking for a Retail Sales Assistant in Aberdeen City. You will provide exceptional customer service, process transactions accurately, and engage with customers to offer tailored advice on travel money. The role requires at least 1 year of retail experience, strong communication skills, and the ability to work flexibly across various branches. Join a passionate team and enjoy various perks including holiday allowances and employee support programs.

Benefits

Colleague Rate on Travel Money

28 days holiday

Access to Retail Incentive & Bonus Schemes

High Street Discounts

Free Virtual GP service

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Wagestream - access to flexible pay

Recognition Awards

Life Assurance

Qualifications

• At least 1 year of experience in retail sales and customer service.
• Strong communication skills to build rapport quickly.
• High levels of accuracy in handling transactions.

Responsibilities

• Deliver friendly service that builds customer loyalty.
• Engage in conversational selling and provide tailored advice.
• Process transactions while ensuring compliance with regulations.
• Support new colleagues during onboarding.

Skills

Retail sales experience

Customer service skills

Communication skills

Attention to detail

Sales skills

Job description

Hours: 16 hours per week
Location: AB11 5

At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.

So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!

Join Us as a Retail Sales Assistant, and inspire our customers!

Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?

As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.

With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.

Explore How You’ll Support Our Purpose…

• Delivering outstanding, friendly service that turns first-time customers into loyal fans
• Building genuine rapport with each customer to understand their travel plans, needs, and concerns
• Using your knowledge and enthusiasm to recommend the best products and services for every customer
• Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
• Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
• Accurately processing transactions while ensuring full compliance with financial regulations
• Keeping your bureau secure, presentable, and welcoming at all times
• Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
• Taking ownership when your manager is away, keeping the bureau running smoothly
• Supporting new colleagues during onboarding and sharing your knowledge with the team
• Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed

The Stand-Out Qualities to Be Part of #Teameurochange

• At least 1 year of experience in retail sales, cash handling, and customer service
• Confident, friendly, and positive attitude - you make customers feel welcome and valued!
• Strong communication skills, with the ability to build rapport and trust quickly
• High levels of accuracy and attention to detail when handling transactions
• A natural flair for selling and exceeding customer expectations
• Flexibility to adapt, work independently, and travel to nearby locations if required.

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• Access to our Retail Incentive & Bonus Schemes
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme - because you matter!
• Wagestream - access to flexible pay - get your earned wages when you need it!
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance …and much more!

We are an equal opportunities employer and welcome applications from all qualified candidates.