Retail Sales Advisor - 30 Hours

DFS Furniture PLC; Shrewsbury; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Training & development

Holiday allowance

Parental leave

Employee discounts

Wellbeing perks

Pension & Sharesave

Life Assurance & Sick Pay

Job summary

DFS Furniture PLC is hiring a Retail Sales Advisor to guide customers in-store, helping them choose sofas, beds and finishing touches. You will deliver friendly, expert service with a focus on building lasting customer relationships.

Full training is provided, and no prior sales experience is necessary. The role offers flexible hours and uncapped commission potential, with a supportive team in a busy retail environment.

Qualifications

• Friendly, approachable customer service mindset.
• Enjoy connecting with people and helping them choose the right product.
• Full training is provided; no prior sales experience required.

Responsibilities

• Guide customers to find the perfect sofa, bed, or finishing touches.
• Build rapport with customers and deliver expert product advice.
• Assist customers through the buying journey to close sales.

Skills

Customer service

Communication

Sales mindset

Job description

About Us

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

About the role

As a Retail Sales Advisor, you are the heartbeat of the store, guiding customers to find the perfect sofa, bed, or finishing touches. You'll use your passion for great service to bring comfort and joy into every customer’s home. We're looking for someone friendly and approachable who enjoys connecting with people. Full training is provided; no sales experience is necessary.

Here’s what we offer

• Competitive Pay & Work-Life Balance: With an hourly rate of £12.71 and a reliable schedule, leading to a strong annual earning potential including uncapped commission. Our store hours are pretty flexible: 10am-8pm on weekdays, 10am-6pm on Saturdays, and 10am-5pm on Sundays. You might not be working every weekend, but hitting those peak times is a great way to boost your earnings.
• Growth and Training: Learn new skills and develop your career with us.
• Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get. Opportunity to purchase additional holidays each year.
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
• Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers.
• Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Pension and Savings: Join our Group Pension and Sharesave schemes.
• Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.

What you'll be doing

• We’re experts on how to make our customers feel at home. With your friendly service and natural instincts for helping them find exactly what they need, you'll be smashing your sales numbers in no time.
• Customer connection: Build natural connections, truly listening to customers, and delivering expert advice every time.
• Passionate about product: Confidently recommend the best options, demonstrating your product expertise.
• Sales success: Guide customers through the buying journey, asking great questions to help them find the perfect fit.
• Offer honest advice and accuracy: Be real with customers, offering honest advice and building trust.
• Store pride: Keep our showroom stunning, ensuring a consistent and beautiful customer journey.
• Team spirit: Play to win for the same team, sharing tips, supporting each other, and creating a fun environment.

Our Commitment to Inclusion

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

(All roles are subject to satisfactory DBS checks.)